Intro
Intro
This agreement defines the terms of service provided by the Contractor in the field of real estate activities.
TORA TOWER LTD. (T-TOWER), acting under its Charter and represented by Director Jolamanov T.K. (hereinafter referred to as the Contractor), by placing this offer, invites any individual, legal entity, or sole proprietor (hereinafter referred to as the Customer) to enter into an Agreement for the provision of real estate services (hereinafter referred to as the Agreement).
Real estate services may include:
—
mediation in concluding transactions involving real estate and property rights;
—
information and consulting services in the real estate market;
—
trust management of real estate properties;
—
organization of auctions for real estate properties and property rights.
By accepting the terms outlined below and making payment for the services, the person accepting this offer becomes the Customer.
In light of the above, carefully read this offer, and if you do not agree with any clause, the Contractor suggests that you refrain from any actions necessary for acceptance or conclude a personal agreement on separately discussed terms with the Contractor (if technically feasible for the Contractor).
The full and unconditional acceptance of this Offer is deemed to have occurred from the moment the Customer confirms that they have read the Offer (for example, by writing “Read, agreed” in written or electronic form, including messengers and email – for instance, in response to a letter or message from the Provider with a link to the Offer’s website in Telegram, WhatsApp, or another messenger), or performs other actions confirming their agreement with its terms (for example, sending a service request to the Provider after reviewing the Offer). Payment for services is not a mandatory condition for acceptance.
If the Customer does not express disagreement with the Offer’s terms or ask clarifying questions within 24 hours after it has been sent, it is considered that they have read and agreed to the terms of the Offer, which is also regarded as their full and unconditional acceptance.
Full and unconditional acceptance of the Offer also includes, but is not limited to, the Customer making a payment for the services proposed by the Provider (either in full or partially). Regarding services offered by the Provider under promotions (special offers, if available) with installment payment conditions, full and unconditional acceptance of this Offer is considered to occur when the Customer makes the first payment towards the total cost of the services. The date of the Offer’s acceptance by the Customer (the date of the Contract conclusion) is considered to be the date when the payment for the Provider’s services is credited to the Provider’s bank account or that of its payment agent.
By confirming their acknowledgment of the Offer and making a payment for the Provider’s services, the Customer:
—
confirms they have read and fully accept the terms stated in this Offer;
—
expresses their understanding of the nature of the services to be provided under this Agreement;
—
guarantees the accuracy and relevance of the information provided about themselves;
—
guarantees that they are an adult and fully legally capable individual;
—
agrees that they bear full responsibility for any consequences arising from providing false, outdated, or incomplete information about themselves;
—
Confirms that receiving the Provider’s services remotely via software (hereinafter referred to as “Software”) in the form of electronic services fully aligns with their ability to use services in this manner;
—
Confirms that they are entering into this Agreement to receive real estate services, which excludes the application of the law of the Republic of Uzbekistan “On Consumer Protection” to these relations, as the Agreement is concluded for commercial (entrepreneurial) purposes and implies income generation by the Customer (including in the course of providing services under this Agreement).
If the recipient of the services is a person different from the Customer – a Participant (Participants) or an authorized representative(s) of the Customer – such a person must be specified by the Customer at the time of accepting the Offer or by sending a corresponding notification to hello@t-tower.uz, but no later than the start date of service provision. In the absence of such information from the Customer, the Participant or the authorized representative of the Customer is deemed to be the person who has actually contacted the Provider via email, messenger, or phone number specified by the Customer at the time of acceptance or in any other manner.
01.
Subject of the Agreement
1. Subject of the Agreement
1.1. Terms and Definitions: In this offer, the following terms are used in the following meanings:
Executor — LLC TORA TOWER, acting based on its Charter, represented by Director Dzholamanov T.K., providing real estate services in accordance with the terms of this offer and the Law on Real Estate Activities of the Republic of Uzbekistan.
Customer — a legally capable individual (including a legal entity represented by an authorized representative or an individual entrepreneur) who has accepted this offer in their own interest or on behalf and in the interests of the person they represent as their legal representative, thereby becoming the Customer of the Executor's services under the concluded agreement. If the services provided are intended for minors, all rights, obligations, and responsibilities of the Customer under this agreement are borne by their legal representatives. The Customer is responsible for the accuracy of the information provided. Unless proven otherwise, any actions performed using the Internet platform, information, and other materials with the Customer’s personal data are considered to be performed personally by the Customer. The burden of proof that the Executor’s real estate services were used with the Customer’s data against their will lies with the Customer.
User — a legally capable individual registered on the Executor’s website, bot, channel, platform, social media account, or an unregistered visitor acting in their own interest or on behalf of a represented person, who accessed the website, bot, channel, platform, or social media account of the Executor to obtain information about the Executor’s services and subsequently became a Customer upon expressing interest in the Executor’s services and accepting the offer.
Offer, Public Offer — this document, containing all agreements between the Parties regarding the subject of the contract, published in the information and telecommunication network "Internet" at https://t-tower.uz.
Website, Webpage — the official website of the Executor, including all its sections (pages, subdomains), file structure, and any other structural elements, source and object code, located in the information and telecommunication network "Internet" at https://t-tower.uz. All rights to the website as a complex intellectual property object, including the right to the domain name, content, photographs, videos, design elements, and other intellectual property results and means of individualization posted on the website, belong to the Executor.
Software — a browser (Google Chrome, Safari, and similar) for accessing information resources, a messenger (Telegram, Whatsapp, and similar) located on the Internet, and other programs necessary for receiving the Executor’s services (software for playing audiovisual works, video materials, viewing photos and graphic materials, and any other programs that may be required to familiarize with the materials and services provided by the Executor). The Customer undertakes to independently ensure the availability of the Software on their personal computer or other device through which they communicate on the Internet and which may be required to receive the Executor's services.
Acceptance of the Offer — full and unconditional acceptance of the offer’s terms by performing the actions specified in this offer (clause 1.5 of this offer). The acceptance date is considered to be the date when the funds are credited to the Executor’s or its payment agent’s account. The Executor has the right to limit the number of real estate service lots available for purchase.
Agreement — an agreement between the Executor and the Customer, concluded by accepting the offer.
Services, Real Estate Services — services provided by the Executor to the Customer in the manner and scope provided for by the Law on Real Estate Activities of the Republic of Uzbekistan.
Tariff, Package, Service Package — an integral part of this Agreement, establishing the set of provided services, the service period, and their cost, determined by the Executor on the Website/presentation or in another form.
Internet Platform — a platform for providing services by the Executor, software and hardware tools, CRM systems, etc., serving as a repository of the Executor’s information and other materials based on a granted limited non-exclusive license, under which services are provided and access to the specified materials is granted. The Executor reserves the right to choose any Internet platform for posting information and other materials, including placing materials on social media Internet platforms, messengers, chatbots (YouTube, Instagram, Telegram, etc.).
Access — the right of the Customer to view, familiarize with, and otherwise use the Executor’s information and other materials on the Internet platform under the terms of a non-exclusive license.
Chat — a community of Customer representatives receiving services from the Executor simultaneously, with the ability to discuss informational materials among themselves and/or with the Executor’s representatives (e.g., in a Telegram, Whatsapp, or other messenger group).
Informational and Other Materials — a collection of photo, video, audio, text, and other materials, presentations, layouts, projects, documents, and other documents and materials developed by the Executor or transferred to the Executor under an agreement, containing information to achieve the goals of this Agreement. Materials are protected from copying, distortion, or other illegal use under the provisions of this Agreement and the current legislation of the Republic of Uzbekistan on trade secrets.
Payment System — a set of rules, procedures, and technical infrastructure ensuring the transfer of value from one economic entity to another.
Other terms and definitions found in the text of the Agreement are interpreted by the Parties in accordance with the legislation of the Republic of Uzbekistan and generally accepted rules for interpreting relevant terms on the Internet.
1.2. This agreement, concluded by accepting this offer, is regulated by civil law norms on an adhesion contract (Article 360 of the Civil Code of the Republic of Uzbekistan), as its terms are determined by the Executor in this offer and can only be accepted by the Customer by joining the proposed Agreement in full. By accepting, the Customer confirms that they have fully read and agree with the terms of this offer.
1.3. The Executor has the right to unilaterally change the terms of this offer at any time without prior agreement with the Customer, ensuring the publication of the modified terms on the Website, Internet platform, in the chat, or messenger channel (Telegram, Whatsapp, etc.).
If the Customer disagrees with the changes made to the offer, they must refuse the Executor’s services by sending a corresponding notification to the email address hello@t-tower.uz in the manner established by clause 6.3 of this offer.
The Customer undertakes to independently monitor the changes made by the Executor to the offer’s terms.
Ignorance of the Agreement’s terms does not serve as a basis for any claims against the Executor by the Customer.
1.4. Under this agreement, the Contractor undertakes to provide real estate services to the Customer for a limited period of time in accordance with the selected format and Tariff, while the Customer agrees to accept and pay for the services. The description of the Contractor’s services, their cost, content, terms, and procedure for their provision are published in the corresponding section (page, subdomain) of the Website or in the Contractor’s presentation. Additional information may be provided to the Customer through informational messages via email, messengers, or other electronic means of
1.5. The Customer may confirm their consent (accept the offer) to the terms of this Agreement in full by performing any of the following actions:
—
сonfirming that they have read the Agreement, either verbally (via a voice message) or in written form (for example, by replying to the Contractor’s message with a link to the Offer on the Website in Telegram, WhatsApp, or another messenger).
—
submitting an application on the Website or an online platform and making the prepayment set by the Contractor or paying the full cost of services in accordance with the Tariff.
—
paying for the Contractor’s services (in full, partially, or by making a prepayment), including, but not limited to, payments based on an invoice issued by the Contractor through a credit or other financial institution.
—
following an individual and/or hyperlink to apply for a loan or installment plan at a bank to make a payment for the Contractor’s services and arrange the corresponding loan/installment.
—
registering on the Website, online platform, logging into the online platform for the first time, or engaging in similar interactions.
Lack of awareness of the terms of the Agreement does not constitute grounds for any claims against the Contractor by the Customer.
From the moment of acceptance by the Customer, all previous agreements between the Parties become null and void, and only the provisions of this Offer shall apply.
1.6. This agreement provides for exclusive cooperation terms between the Customer and the Contractor.
1.6.1. Under this agreement, the Customer agrees that the Contractor is the sole authorized party to provide real estate services for the specified property.
1.6.2. The Customer is not entitled to engage other intermediaries or sell the property independently without paying a commission fee to the Contractor. Regardless of whether the property was sold by the Customer personally or with the involvement of third parties, the Customer undertakes to pay the Contractor the full commission fee as stipulated in this agreement.
1.6.3. The commission fee is determined individually in each case and is recorded in writing, including correspondence via messengers (such as Telegram, WhatsApp), email, postal mail, or other officially recognized communication methods.
02.
Cost of services, terms, and payment procedure
2. Cost of services, terms, and payment procedure
2.1. The cost of the services provided by the Contractor and the applicable tariffs are determined individually in each case by the Contractor and communicated to the Customer orally, in writing (via letter, messenger, or other means), or published on the Website. The Contractor reserves the right to change the cost of services and tariffs at any time unilaterally. In such cases, changes take effect upon their publication on the Website and do not apply to services already paid for before the publication.
2.2. The Customer may pay for services on the Website or by any other available method. The Contractor accepts payments made via transfer to the Contractor’s account. The date of payment is considered the date when the funds are credited to the Contractor’s account.
2.3. Payment for services under this Agreement is made by the Customer in one of the following ways: 100% prepayment of the service cost, 100% payment upon service completion, installment payment according to an approved schedule, one-time payment, bank transfer, payment order, cash payment at any bank branch, payment systems, e-money via electronic payment services, or other available payment methods. A different payment procedure may be established in accordance with promotions (special offers) on the Website or as additionally agreed upon in writing with the Contractor.
2.3.1. The Contractor reserves the right to apply dynamically changing service costs and tariffs, publishing the relevant information on the Website. The Customer is responsible for checking and confirming their agreement with the dynamic pricing of the selected service or tariff at the moment of acceptance (including cases where pricing depends on the selected payment method). The price confirmed at the time of acceptance is considered final for the Customer.
2.4. The Contractor may offer discounts and special promotions on service tariffs, which remain valid for a limited period. By accepting a special offer, the Customer agrees to its terms by making payment at the discounted price. The Contractor publishes information about discounts, special offers, and their duration on the Website or other online platforms. If a discount or promotion expires, the Customer cannot demand a contract under the special conditions. The service cost is determined at the date of payment. If the Customer does not use a discount or special offer and later requests reimbursement of the price difference, the Contractor will not fulfill this request, as the Customer’s actions at the time of payment were independent of the Contractor’s offers.
If such an option is available on the Website, the Customer may secure the right to purchase a service or tariff at a promotional price (“best price reservation” or “booking”) by making a prepayment in the amount specified on the Website or by another method chosen by the Contractor. By making a payment, the Customer (individual) agrees to receive a unified cashier’s receipt upon full payment for services in accordance with the selected tariff.
2.5. If the Customer purchases services on credit, they independently enter into agreements with credit institutions or brokers. In such cases, the Contractor does not participate in the Customer’s relationship with the credit organization. The Customer is solely responsible for fulfilling obligations to the credit institution.
2.6. The Contractor may engage banks and/or other credit organizations as partners (partner installment plan). This means that banks and/or credit organizations may offer special conditions for Customers, while the Contractor independently transfers funds to these banks/credit organizations as part of the payment for services. If the Customer requests a refund, these funds will be retained by the Contractor as actual expenses, and the Customer remains responsible for fulfilling their credit obligations.
The Parties agree that when using this payment method, the Customer receives a discount equivalent to the total interest on the loan. The cost of the Contractor’s services is determined as the amount transferred by the credit organization to the Contractor’s account on behalf of the Customer (the loan principal specified in the contract between the Customer and the credit organization).
2.7. If service payment is made in installments according to an agreed schedule while services are being provided (as specified in the Contractor’s offer or Tariff), the Customer makes an initial partial payment, followed by the remaining payments per the schedule. Services are provided according to the Contractor’s established schedule. If the Customer fails to make the subsequent payment on time, service provision is suspended until full payment is made according to the schedule. Once the full amount is paid, the Contractor resumes service provision. The Customer’s payment obligation is considered fulfilled only upon complete payment according to the schedule.
2.8. The Contractor starts providing services only after confirming payment (except in cases where post-service payment is agreed upon). Payment is considered made when the funds are credited to the Contractor’s account or the account of its payment agent. The Customer is solely responsible for the accuracy of their payments.
2.9. All payments under this Agreement are made in the currency of the Republic of Uzbekistan — Uzbekistani Som (UZS).
03.
Provision
of services
3. Provision of services
3.1. The moment the services commence is considered to be the moment the Contractor notifies the Customer about the start of the provision of these services.
If the service is not provided by the Contractor within the specified timeframes, the Customer is required to contact the Contractor’s support service via email at info@t-tower.uz, providing a copy of the payment receipt or an executed bank payment order (in case of payment by a legal entity or an individual entrepreneur).
3.2. The Contractor ensures reporting on the work performed and activities carried out in the Chat with the Customer.
3.3. To achieve the goals of the agreement, the Customer is also obligated to complete tasks assigned by the Contractor in the Chat in a timely manner, whether in writing, verbally, or by other means.
3.4. Services are considered rendered:
3.4.1. In the case of providing informational and consulting services, the services are considered fully rendered by the Contractor at the moment the respective meeting ends, regardless of whether the Customer (participant) was present. Providing access to recordings of such online (offline) meetings, regardless of whether the Customer participated, is at the Contractor’s discretion.
The Customer acknowledges that the result of the services will be the Contractor’s actions in granting the Customer (participant) access to participate in an event organized by the Contractor (offline format) or the ability to watch the speaker and host’s video, hear the speaker’s presentation, and follow the presentation in a live broadcast or recorded format (online format).
3.4.2. In the case of mediation services for concluding transactions with real estate objects and rights to them, the services are considered fully rendered by the Contractor at the moment of signing the relevant contract (agreement) between the parties to the transaction, regardless of further circumstances or the Customer’s subsequent actions.
3.4.3. In the case of services related to organizing auctions for real estate objects and rights to them, the services are considered fully rendered by the Contractor at the moment the auction is held and its results are announced, regardless of whether the Customer participated or utilized the auction results.
3.4.4. In the case of trust management services for real estate, as well as informational and consulting services in the real estate market, the services are considered fully rendered by the Contractor at the moment of providing a report on the work performed or upon the expiration of the period specified in the agreement, regardless of the Customer’s further actions or decisions.
3.4.5. The absence of justified claims from the Customer, submitted in writing to the Contractor by 24:00 of the next calendar day, is considered confirmation of the full and unconditional acceptance of the quality and scope of services for the previous calendar day.
3.5. The Parties have agreed that there is no need to sign an acceptance certificate for the services provided. The absence of justified claims from the Customer, submitted in writing to the Contractor within two calendar days from the completion of a specific service, is considered confirmation of the full and unconditional acceptance of the quality and scope of services. At the Customer’s request, the Contractor provides an Acceptance Certificate and an Invoice upon completion of the service (or termination of access to the Community). The Customer has the right to request, and the Contractor is obliged to provide, a Prepayment/Partial Payment Invoice. The specified documents will be sent to the Customer in the manner specified in the Customer’s request for the document package (Acceptance Certificate and Invoice), namely: via Electronic Document Management (EDM) or by exchanging scanned copies of signed documents via the email provided by the Customer during registration on the website.
3.6. All services are provided by the Contractor and accepted by the Customer separately and independently of the provision and acceptance of other services.
3.7. The Contractor has the right, at its discretion, to modify scheduled events, including changing invited experts, specialists, and other persons, notifying the Customer via chat, email, or by posting the information on the online platform.
04.
Rights and obligations of the Customer
4. Rights and obligations of the Customer
4.1. The Customer has the right to:
4.1.1. Pay for the Contractor’s services in the amount and manner specified in the Agreement.
4.1.2. Demand that the Contractor provides the services after payment has been made.
4.1.3. Require proper and timely provision of services by the Contractor.
4.1.4. Contact the Contractor through agreed communication channels regarding service-related issues and receive information about the services.
4.1.5. Use the materials provided by the Contractor to achieve the objectives of the concluded Agreement.
4.2. The Customer is obligated to:
4.2.1. Independently ensure the technical capability to receive the Contractor’s services, specifically:
—
physically and timely attend the designated location for meetings, transactions, or other events related to service provision when required by the Contractor. If attendance is not possible, the Customer must notify the Contractor in advance of the cancellation at least two hours before the scheduled time.
—
ensure proper internet access. The Contractor is not responsible for the quality of the internet connection. The Customer must inform the Contractor of any potential internet issues affecting online meetings if they arise.
—
have compatible software and necessary technical equipment for receiving information from the Contractor.
—
keep login credentials secure for the personal account on the online platform throughout the access period.
—
possess a smartphone and a computer to receive the Contractor’s services, view materials, and complete assigned tasks.
—
cover travel expenses to the location where services are provided in an offline format.
—
arrange accommodation and meals if required when attending in-person (offline) services.
4.2.2. Strictly and unconditionally adhere to the following Code of Conduct when receiving services:
—
maintain discipline and adhere to generally accepted behavioral norms, including showing respect towards the Contractor’s representatives, the Contractor, and other Customers, and refraining from actions that may harm their dignity.
—
avoid aggressive behavior during service provision and do not disrupt the Contractor’s representative or other Customers while receiving or providing services.
—
do not use information obtained from the Contractor in ways that may or will harm the Contractor’s interests.
—
do not create or participate in unauthorized chats with other Customers for discussing the Contractor and its representatives without prior approval from the Contractor.
—
refrain from using obscene language or making statements that may offend the Contractor’s representatives or other Customers, including in group chats hosted by the Contractor in messaging platforms.
—
do not advertise or offer third-party services, personal services, or services of third parties to other Customers and Contractor’s representatives without prior approval from the Contractor, including in the Contractor’s group chats in messaging platforms.
4.2.3. Independently study the provided informational and other materials and complete the required reports/tasks.
4.2.4. Inform the Contractor of valid reasons for absence from offline and online meetings and provide supporting evidence for such reasons.
4.2.5. Pay for the Contractor’s services in accordance with the Agreement.
4.2.6. Not disclose information about the Contractor’s activities learned during the service provision under this Agreement.
4.2.7. Independently monitor changes made by the Contractor to the terms of the offer.
05.
Rights and obligations of the Contractor
5. Rights and obligations of the Contractor
5.1. The Contractor has the right to:
5.1.1. Refuse to provide Services to the Customer until payment is made (unless otherwise agreed upon by the Parties in advance). Payment is considered completed when the funds are received in the Contractor’s or its payment agent’s account. The Customer is solely responsible for the accuracy of payments made.
5.1.2. Independently determine the forms and methods of service provision in accordance with the legislation of the Republic of Uzbekistan and the specific conditions of the Agreement.
5.1.3. Terminate the provision of services to the Customer in case of violation of clauses 4.2.1, 4.2.2, and Section 7 of the Agreement.
5.1.4. Independently determine the composition of additional specialists, including those providing free bonus services, and distribute the service workload at its discretion if necessary.
5.1.5. Demand payment for the provided services.
5.1.6. Request any information from the Customer, set tasks, and require their completion if necessary to fulfill the Contractor’s obligations under the Agreement. If the Customer fails to provide complete or correct information or does not perform the assigned tasks properly, the Contractor has the right to suspend its obligations under the Agreement until the required information is provided and/or the tasks are correctly completed. The Contractor is not responsible if the Customer provides false information.
5.1.7. Engage third parties to provide services under this Agreement. The selection of subcontractors is at the Contractor’s discretion.
5.1.8. Modify and/or supplement the terms of the offer unilaterally, provided that information about the modification/supplement is published on the Website or the online platform.
5.1.9. Postpone the provision of services in case of illness or another valid reason.
5.1.10. Conduct photo and video recording during service provision and use photographs, videos (or other media materials) of the Customer related to the services or taken directly during service provision. Media materials created by or on behalf of the Customer may only be used with the Contractor’s written permission.
5.2. The Contractor is obliged to:
5.2.1. Provide services either physically or via the Internet at the Contractor’s discretion.
5.2.2. After confirming the payment, provide the necessary information and a report on the commencement of work within 10 business days by sending a message to the Customer’s email or messenger.
5.2.3. Notify the Customer of any modifications and/or additions to the offer terms by publishing relevant information on the Website or the online platform.
06.
Termination of the Contract. Liability of the parties.
6. Termination of the Contract. Liability of the parties.
6.1. The Contractor has the right to unilaterally terminate the Contract in the following cases:
—
violation by the Customer of payment deadlines for the Services;
—
repeated (two or more times) violations by the Customer of the rights and legitimate interests of other Customers and engaged persons of the Contractor, disrupting the service process;
—
repeated (two or more times) violations of the obligations stipulated in clauses 4.2.1. and 4.2.2. of this Contract;
—
violation by the Customer of the confidentiality and trade secret provisions outlined in section 7 of this Contract. Termination in this case occurs to cease violations and minimize the Contractor’s losses;
—
damage to the business reputation of the Contractor by the Customer. In this case, the paid service fees are non-refundable. The Contract is terminated to stop violations and minimize the Contractor’s losses;
—
violation of the Contractor’s copyright and other rights by the Customer through paid or free distribution of the Contractor’s materials, as well as through the organization of joint purchases of the Contractor’s informational products and intellectual property (group purchases). Termination in this case occurs to cease violations and minimize the Contractor’s losses.
6.2. The Customer has the right to unilaterally terminate the Contract in accordance with Chapter 39 of the Civil Code of the Republic of Uzbekistan.
6.2.1. If the Customer refuses the Contractor’s services before the commencement of the service provision, the paid amount shall be refunded to the Customer, minus actual expenses incurred by the Contractor before the refund is processed. Actual expenses include, but are not limited to, bank and credit institution fees and corresponding payment system charges for processing the refund.
For all refunds (as well as any other payments) from the Contractor to the Customer, the Contractor bears no expenses for fulfilling refund obligations or making other payments (based on Article 309.2 of the Civil Code of the Republic of Uzbekistan). All such costs are borne by the Customer. The Contractor offsets counter homogeneous claims against the Customer in the amount of such expenses (in accordance with Article 410 of the Civil Code of the Republic of Uzbekistan) and reduces the refund amount by these expenses.
6.2.2. After the commencement of service provision, refunds are not available.
6.3. Contract termination at the Customer’s initiative requires a written request sent to info@t-tower.uz. The request must include valid reasons for termination, the Customer’s email address, the username in the messenger (Telegram, WhatsApp) used for communication with the Contractor, personal details (full name, address, PINFL), and bank details for fund transfers.
Any other correspondence regarding contract termination and/or refunds through social media or messengers, other than as specified in clause 6.3, is not considered an official request and has no legal force.
Upon receiving the request, the Contractor has the right to revoke access to all materials on the day the request is received.
6.4. A contract termination and refund request will be reviewed by the Contractor within 30 (thirty) calendar days from receipt. The outcome will be a response explaining the reasons for refusal or a cover letter with refund details.
If a refund is approved, it will be processed within 30 (thirty) business days to the Customer’s original payment account.
If payment was made via a payment system, the refund will be processed through the same system within 30 (thirty) business days. The refund is considered completed once the funds are debited from the Contractor’s account.
6.5. The Customer must not disseminate false information about the Contractor’s services or any information damaging the Contractor’s business reputation. Failure to comply results in a penalty of 100 BRV per identified violation.
6.6. The Contractor is not liable for the inability to provide services due to reasons beyond their control, including internet disruptions, Customer equipment/software failures, email service issues, or messages being marked as spam. In such cases, services are deemed duly provided and payable in full.
6.7. The Contractor is not responsible for breaches caused by inaccurate or incomplete information provided by the Customer during contract formation, including contact details. Failure to update contact information also relieves the Contractor of liability.
6.8. The Contractor is not liable for delays or service unavailability due to force majeure, payment system failures, or third-party breaches.
6.9. No information, materials, and/or consultations provided by the Contractor within the framework of informational and consulting services under this Contract shall be considered as guarantees of achieving results, as this fully depends on the actions of the Customer, their personal qualities, and the quality and speed of acquiring/implementing the information and materials received from the Contractor. Decision-making based on the information provided by the Contractor is solely within the Customer’s competence. The Customer assumes full responsibility and risks associated with the use of the information and materials provided by the Contractor in the course of fulfilling their contractual obligations.
6.10. If a violation of clauses 7.1 - 7.4. of the Contract by the Customer is detected, the Customer must immediately cease any direct or indirect violation on the day of receiving a demand from the Contractor or the Rights Holder. This includes, but is not limited to, deleting all copyrighted content (or confidential information) and paying the Contractor a penalty ranging from 200 (two hundred) to 2000 (two thousand) BRV, but no less than 200 (two hundred) BRV per identified case.
The Contractor’s demand for penalty payment must be satisfied immediately in a pre-trial manner. If the Customer refuses or fails to fulfill the penalty payment requirement within 5 (five) calendar days from the date of the Contractor's request, the Contractor has the right to seek legal protection, with all legal costs imposed on the Customer.
07.
Copyright and сonfidentiality
7. Copyright and сonfidentiality
7.1. The Parties acknowledge that the information and materials accessed by the Customer are the result of the Contractor's intellectual activity (or acquired by the Contractor under agreements) and contain confidential information, allowing the Contractor to increase revenue, avoid unnecessary expenses, maintain market position, or obtain other commercial advantages under existing or potential circumstances.
7.2. All materials accessed by the Customer are subject to copyright protection. The information received by the Customer and provided to them as part of the Contractor’s services is strictly confidential and protected by applicable law. It may not be copied, transferred to third parties, reproduced, distributed, forwarded, or published in electronic, printed, or any other form without additional agreements or official written consent from the Contractor.
7.3. The Customer agrees not to take actions aimed at distributing or disclosing information or creating a risk of disclosure or distribution, including:
—
granting third parties access to the Contractor’s online platform account;
—
copying information materials by any means, printing materials, forwarding them to third parties via email or messengers;
—
disclosing information contained in materials in verbal or written form, including through social media;
—
sharing information received from the Contractor in group chats.
7.4. It is prohibited to transfer access rights to third parties or create conditions for third parties to obtain access to the Contractor’s information and materials (including by sharing login credentials, access keys, or providing links to the Contractor’s hosted materials). The Customer is also prohibited from using such materials for commercial purposes on their behalf.
08.
Personal data processing
8. Personal data processing
8.1. The Customer's personal data is processed in accordance with the Law on Personal Data. The Customer provides the following information: full name, contact phone number, email address, comments, and other data and documents (passport, ID card, etc.).
8.2. By providing their personal data to the Contractor, the Customer agrees to its processing for the purposes of fulfilling contractual obligations, promoting the Customer’s real estate properties, conducting electronic and SMS surveys, monitoring marketing campaign results, customer support, conducting prize draws among Customers, and service quality control. By leaving feedback (in any form), the Customer consents to the Contractor using this feedback for promotional and advertising purposes.
8.3. The processing of personal data includes any actions (operations) performed by the Contractor with or without automation tools, including collection, recording, systematization, accumulation, storage, updating, retrieval, use, anonymization, blocking, deletion, and destruction of personal data.
8.4. The Contractor has the right to use cookies technology. Cookies do not contain confidential information. The Customer agrees to the collection, analysis, and use of cookies, including by third parties, for statistical and advertising optimization purposes.
8.5. The Contractor collects information about the Customer’s IP address. This information is not used to establish the Customer’s identity.
09.
Force majeure
9. Force majeure
9.1. The Parties are released from liability for full or partial failure to fulfill their obligations under the Contract if such failure is caused by force majeure, including but not limited to fire, flood, earthquake, strikes, pandemics, war, military operations, government actions, illness of the Contractor or their close relatives for more than 30 (thirty) calendar days, or other circumstances beyond the control of the Parties.
9.2. The Party unable to fulfill its obligations due to force majeure must notify the other Party in writing within five calendar days of the occurrence of such circumstances, providing supporting documents issued by competent authorities.
9.3. The Contractor is not liable for temporary failures and interruptions in the operation of their online resources or for data loss caused by such interruptions.
10.
Contract duration and dispute resolution
10. Contract duration and dispute resolution
10.1. This Contract takes effect upon acceptance and remains valid until both Parties fulfill their obligations: the Contractor — to provide services within the agreed period; the Customer — to make payments.
10.2. The Parties are governed by the laws of the Republic of Uzbekistan and real estate regulations.
10.3. Failure to comply with the terms of this Contract results in liability in accordance with the applicable laws of Uzbekistan.
10.4. All disputes are subject to pre-trial resolution within 10 business days.
10.5. The Parties agree that any disputes, disagreements, or claims arising from or related to the Contract, including violations, termination, or invalidity, shall be finally resolved in the Tashkent City Arbitration Court under the Public Fund for the Development of International Arbitration and Arbitration Courts of Uzbekistan (hereinafter referred to as the Arbitration Court) in accordance with its Regulations, Rules, and Arbitration Fees Policy. The Chairman of the Arbitration Court or an appointed judge shall handle dispute resolution. The Parties authorize the Chairman of the Arbitration Court to determine and change the panel of arbitrators at their discretion. The Parties have no objections to the composition of the arbitration panel.
10.6. If any provision of this Contract is found invalid or unenforceable by a court, the remaining provisions shall remain valid and enforceable.
11.
Contractor’s details
12. Contractor’s details
Contractor:
TORA TOWER LTD.
Address:
100000, Republic of Uzbekistan, Tashkent
2-Katta Chilonzor MFY, 2nd Quarter,
57-house, 27-apartment
Banking Details:
C/A: 20208000805590785001
Bank: ATIB Ipoteka Bank Chilanzar Branch
TIN: 310 038 714 GCEA: 85.59.0IBT: 00997
Contacts:
Email for document requests: buh@t-tower.uz
General inquiries: hello@t-tower.uz
Phone: +998 90-960-22-00Website: t-tower.uz
Email for document requests: buh@t-tower.uz
General inquiries: hello@t-tower.uz
Phone: +998 90-960-22-00
Call you back?
